Sterling Heritage Consulting helps clients find opportunities in the face of challenge.  We assist organizations in initiating change, managing the dynamics of change, and accelerating implementation.

Sterling Heritage Consulting helps accelerate change by identifying champions, tapping into group dynamics and creatively pushing teams toward defining and achieving overall goals.

Sterling Heritage Consulting assisted the Department of Defense’s Commercial Business Environment Study Team identify commercial best practices for implementation within DoD. The team's recommendations provided for cross-functional teaming, managing change, and continuous improvements. The Under Secretary of Defense directed immediate implementation the recommendations and established the DoD Change Management Center to implement further best practices on an ongoing basis.

Leading constructive change effectively means aligning an organization on a positive vision and collective values that enable the team to achieve the organization's purpose.  Through our leadership training and support Sterling Heritage helps decision-makers develop the requisite skills to manage a successful organizational transformation.

Sterling Heritage Consulting develops and facilitates functionally integrated, team-based workshops that actively engage participants in developing an execution plan for individual, team and organizational success.  The workshops are designed to identify areas where process and productivity improvements are possible, and to document the results as recommended changes to manuals, systems, and processes.  Sterling Heritage action workshops combine elements of training to personnel, as well as structured hands-on coaching so that the personnel could align the organization on the changes required to successfully transition to a high performance environment.

Sterling Heritage Consulting developed  PBSA Action Workshops by adapting our change management techniques to the implementation of Performance Based Services Acquisition.   Over the past three years, the Sterling Heritage Consulting team has led more than eight hundred DoD personnel through functionally integrated, team-based, PBSA Action Workshops.

No business private or public can escape the ramifications of changing processes, rules, procedures, budgets or schedules.  For decades, the use of business process reengineering has been a challenging concept that has been difficult to absorb.  The reality is that businesses, as well as people, desire to do their best work, using the most effective processes to yield the greatest results. Accomplishing those objectives means moving away from what may have worked twenty years or even twenty days ago.

Our team works cross-functionally with client partners to understand where the frustrations are, what lagging productivity is stemming from, and developing methodologies to best address the problems.  What we at Sterling Heritage recognize is that understanding the problem is not always the most difficult hurdle to overcome.  People, processes, and the organization work in tandem. If one doesn’t align with the others, there is dysfunction and confusion. 

Our change management methodologies bring all of the components to bear while we work to mitigate the risks when conducting business process transformation. Nothing changes without movement and our team works alongside leaders at all levels of the workforce to effectively communicate the messages necessary to move forward.  Our professionals take that operational experience and share them in training sessions to help classrooms of professionals around the country grow and develop.